EXCHANGES AND RETURNS

In accordance with applicable legal terms, Velaro allows the exchange or return of ordered and received items within 15 days from the date of receipt.

• The customer must contact our team by email before proceeding with the return. Products must be returned within 15 days of receipt, along with proof of purchase.

Only products in good condition with complete packaging will be accepted.

All items will be inspected upon arrival at our facilities, and only those that meet the return conditions stated above will be accepted for exchange or refund.

If the customer wishes to be refunded, please note that:

• The refund will be made via bank transfer.

 • Shipping costs to our facilities are the responsibility of the customer.

 • The refund will only be processed after a detailed inspection of the returned products.